Return Policy

PuffPuffBags.com Return Policy

All sales are final. We only accept returns for items that are defective or damaged during shipping.

Eligibility for Returns

To qualify for a return:

  • The item must be defective or damaged by the shipping carrier.

  • It must be unused, in its original packaging, and in the same condition you received it.

  • You must contact us within 7 days of receiving your order.

  • Proof of purchase is required.

How to Request a Return

Email us at puffpuffbags@gmail.com to request a return. If your return is approved, we’ll send a return shipping label and instructions. Do not send items back without prior authorization — they will not be accepted.

Damaged or Wrong Items

Please inspect your order upon delivery. If it is defective, damaged, or incorrect, contact us immediately so we can make it right. All approved returns require an RMA.

Non-Returnable Items

We do not accept returns on:

  • Custom or personalized items

  • Sale items

  • Gift cards

Exchanges

We do not offer direct exchanges. If your item is defective, follow the return process. After approval, you may place a new order.

Refunds

If your return is approved, your refund will be issued to your original payment method after inspection. Please allow time for your bank or credit card provider to process the refund.

Need Help?

Contact us at puffpuffbags@gmail.com with any return-related questions.